Return Policy – Liquidation Pallet Pro

Effective Date: January 1, 2026

At Liquidation Pallet Pro, we strive to provide high-quality wholesale liquidation pallets at competitive prices. Because our inventory consists of customer returns, shelf pulls, overstock, closeouts, and liquidation merchandise, every pallet is sold with transparency and honesty. Please read our Return Policy carefully before placing an order.

Overview

Liquidation merchandise is sold in bulk and often includes products in varying conditions. Due to the nature of liquidation inventory, all sales are generally considered final unless otherwise stated.

By purchasing from Liquidation Pallet Pro, you acknowledge that you understand and accept the risks associated with buying liquidation merchandise.

Return Eligibility

Returns may only be accepted under the following circumstances:

  • You received the wrong pallet or shipment.

  • Your order arrived with significant shipping damage that is documented upon delivery.

  • The pallet received is substantially different from the product description provided on our website.

  • Your order contains major inventory discrepancies caused by our fulfillment process.

Requests must be submitted within 48 hours of delivery.

Non-Returnable Items

We cannot accept returns for:

  • Customer preference or buyer’s remorse.

  • Minor cosmetic damage.

  • Missing individual items commonly associated with liquidation merchandise.

  • Products sold as customer returns.

  • Shelf pulls.

  • Salvage merchandise.

  • Clearance or closeout pallets.

  • Merchandise sold “As-Is.”

  • Open-box items.

  • Mixed merchandise pallets.

Damaged Shipments

If your shipment arrives visibly damaged:

  1. Inspect the shipment before signing for delivery.

  2. Take clear photos of the pallet, packaging, and damaged items.

  3. Note any visible damage on the carrier’s delivery receipt.

  4. Contact our customer support within 48 hours of delivery.

Failure to document shipping damage at the time of delivery may affect your eligibility for a claim.

 

Incorrect Orders

If you receive an incorrect pallet, please contact us immediately with:

  • Your order number

  • Photos of the pallet

  • Photos of the shipping label

  • A description of the issue

Once verified, we will arrange a replacement or provide an appropriate resolution.

Refunds

If a refund is approved, it will be processed back to your original payment method.

Refund processing times generally range from 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the error was caused by Liquidation Pallet Pro.

Exchanges

Exchanges are only offered when:

  • The incorrect pallet was shipped.

  • The pallet was significantly damaged during transit.

  • We determine that an exchange is the most appropriate solution.

Inventory availability may affect replacement options.

Order Cancellations

Orders may only be cancelled before processing begins.

Once an order has entered warehouse processing, packaging, or shipment preparation, it cannot be cancelled.

Custom freight bookings cannot be cancelled after carrier scheduling.

Freight Deliveries

Please inspect all freight deliveries before signing.

Signing for a shipment without noting visible damage indicates acceptance of the shipment in its delivered condition.

Inspection Period

Customers have 48 hours after delivery to report any issues.

Claims submitted after this period may not be eligible for review.

Contact Our Support Team

If you need assistance regarding a return or claim, please contact our customer service team with your order details.

Email: support@liquidationpalletpro.com

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM

Policy Updates

Liquidation Pallet Pro reserves the right to update or modify this Return Policy at any time without prior notice. Changes become effective immediately upon publication on this website.

We encourage customers to review this page periodically for the latest information regarding returns, exchanges, and refunds.